Refund Policy

A legal disclaimer

Effective Date: 2023

Owner: Melissa R. Murwira

Melissa R. Murwira (“we,” “our,” or “us”) is committed to providing fair and transparent refund policies for all services and bookings made through melissamurwira.com. This policy outlines the conditions under which refunds are granted, the approval process, and timelines.

1. Service Appointments & Consultations

Clients may request to reschedule or cancel appointments.
Appointments canceled 72 hours or less before the scheduled time are eligible for a 25% refund of the deposit.
Appointments canceled more than 72 hours in advance may receive a full refund or the option to reschedule without penalty.
Refund eligibility is determined at the discretion of Melissa R. Murwira based on service terms.

2. Service Packages, Digital Products & Special Offers

Refunds for service packages, digital products, or consultations are evaluated on a case-by-case basis.
Refund requests must be submitted with proof of purchase and relevant documentation.
Services that have been fully delivered and used are generally non-refundable, except in cases of service errors or issues verified by our team.

3. Refund Approval & Timeline

All refund requests are reviewed and must be approved by Melissa R. Murwira or the authorized team.
Once approved, refunds are processed using the original payment method whenever possible.
Please allow up to 45 days for the refund to be reflected in your account, depending on banks or payment providers.

4. Exceptions & Non-Refundable Items

Services that have already commenced, partially delivered, or fully used may not be eligible for a full refund.
Fees related to third-party services, taxes, or additional costs incurred outside the direct service are non-refundable.

5. Contact for Refund Requests

For questions or to request a refund, please contact:

Email: info@melissamurwira.com

Include your booking reference, purchase details, and reason for the refund to ensure faster processing.